Questions

Ordering

Can I personalize my order?

Absolutely! Most of our products can be personalised with your names, wedding date, wording or design. Product pages will indicate the available personalisation options.

Can I use my own artwork or design?
Yes! You're welcome to send us your own artwork or design. We can print or personalise many of our products using your supplied design, provided it meets our artwork requirements. If needed, our team can also help prepare your artwork for production.

Will I receive a proof before my order is made?

Yes. We send a digital artwork proof for approval on personalised items before production begins, giving you the opportunity to check all wording and details.

Can I make changes after placing my order?

Yes, as long as production has not started. Contact us as soon as possible if you need to make any changes.

Is there a minimum order quantity?

Some products have a minimum order quantity due to the personalised nature of our products. This will be displayed on the relevant product page.

Production & Delivery

How long does production take?

Production times vary depending on the product and the time of year. Estimated lead times are shown on each product page. We recommend placing your order as early as possible, especially during peak wedding season.

Do you deliver throughout South Africa?

Yes. We courier nationwide using trusted courier partners.

Can I collect my order?

Unfortunately, our studio warehouse is closed to the public. If collection is available, this will be arranged directly with our team. Please contact us before placing your order if you would prefer to collect.

How will my order be packaged?

We take great care to package personalised items securely to help ensure they arrive safely.

 

When should I order my wedding stationery and favours?

We recommend ordering several weeks before your wedding to allow enough time for artwork approval, production and delivery. Ordering early also gives you flexibility if guest numbers change.

I don't know how many guests I'll have yet. What should I do?

Many couples place their order once RSVPs have been received. If you're unsure, feel free to contact us and we'll help you decide the best timing.

Can everything match my wedding theme?

Yes! Many of our collections include matching stationery, signage and wedding favours to create a beautiful, coordinated look.

Products

Are your products handmade?

Many of our products are designed, personalised and carefully produced in-house in South Africa.

Can you create custom designs?

Yes. We love creating custom products and designs. If you can't find exactly what you're looking for, contact us and we'll see what we can create.

What materials do you use?

Materials vary depending on the product and may include premium cardstock, acrylic, wood, fabric, glass and other carefully selected materials. Each product page contains specific information.

Where are you based?

Simply Favours is proudly based in South Africa, creating personalised wedding and event products for customers nationwide.

Why choose Simply Favours?

We make celebrations beautifully simple by offering personalised wedding favours, stationery, signage and gifts that are thoughtfully designed, beautifully made and delivered across South Africa - all from one trusted supplier.

Can I track the progress of my order?

We take pride in keeping our customers up to date, and an email will be sent at every step of the process to ensure you know exactly what the status of your order is.  An email will specifically be sent to let you know that your parcel has left the Simply Favours warehouse, together with your personal tracking number and a link to track its whereabouts

Can I return the favours/gifts if I am not satisfied?

We take pride in the quality of our products and we have faith that you will be delighted when your parcel arrives.  When you receive your parcel, please count the number of gifts and inspect them to confirm that they meet your expectations.  If, by any chance, you are not happy with your favours, you may request a return authorisation within 7 working days from receipt of your parcel. There are some items that are non-returnable and non-refundable such as personalised, edible, personal care or cosmetic gifts.  All sales are final due to the nature of these favours.  Some examples of non-returnable items are sugar coated almonds, engraved items and personalised thank you tags.

Please let send us an email to info@simplyfavours.co.za informing us why the goods are being returned and await confirmation for return approval.  Once you received your return approval, via e-mail, please make sure that all gifts are in their original packaging, and are adequately secured within the box.  Items received that are not in a resalable condition will unfortunately not be accepted for return or exchange.

IMPORTANT NOTE: We will send our courier for collection; however, the customer is responsible for shipping charges.  The same courier amount charged for delivery will be applied for the return of the gifts. Items returned without prior authorisation will be charged a R100 restocking fee. If our courier is not used, we strongly urge you to use a reliable courier with a tracking method as the liability of damaged or lost parcel will remain the customers responsibility.

How long will the refund process take?

 Once we receive the returned parcel it will be inspected by our team and a confirmation email with the credit total will be sent to you, including a request for bank details.  The refund will be processed within 5 working days.  Please consider that a delay may be experienced if inter-bank refunds are required

What if some of the favours are damaged when I receive my parcel?

Please check all gifts carefully when your parcel is delivered.  If any of the gifts are damaged, please email us at info@simplyfavours.co.za at your earliest convenience, but no later than 7 working days from the date the parcel was delivered.  Please include photos of the damaged items to speed up the process. Once the damaged items were confirmed, they will be replaced.  Depending on the damage we may also send a courier to collect the damaged items, this will be up to the discretion of the Simply Favours team and will be arranged via email.

Do you have any terms and conditions that are applicable to my purchase?
Yes, we do have Terms and Conditions. Receipt of payment implies acceptance of our stated Terms and Conditions. Please refer to the following: Terms & Conditions

If you have any other questions please feel free to contact us on:

Email: hello@simplyfavours.co.za or info@simplyfavours.co.za

WhatsApp/Call: 067 747 0368