Refunds and returns
Can I return the favours/gifts if I am not satisfied?
We take pride in the quality of our products and we have faith that you will be delighted when your parcel arrives. When you receive your parcel, please count the number of gifts and inspect them to confirm that they meet your expectations. If, by any chance, you are not happy with your favours, you may request a return authorisation within 7 working days from receipt of your parcel. There are some items that are non-returnable and non-refundable such as personalised, edible, personal care or cosmetic gifts. All sales are final due to the nature of these favours. Some examples of non-returnable items are sugar coated almonds, engraved items and personalised thank you tags.
Please let send us an email to email@example.com informing us why the goods are being returned and await confirmation for return approval. Once you received your return approval, via e-mail, please make sure that all gifts are in their original packaging, and are adequately secured within the box. Items received that are not in a resalable condition will unfortunately not be accepted for return or exchange.
IMPORTANT NOTE: We will send our courier for collection; however, the customer is responsible for shipping charges. The same courier amount charged for delivery will be applied for the return of the gifts. Items returned without prior authorisation will be charged a R100 restocking fee. If our courier is not used, we strongly urge you to use a reliable courier with a tracking method as the liability of damaged or lost parcel will remain the customers responsibility.
How long will the refund process take?
Once we receive the returned parcel it will be inspected by our team and a confirmation email with the credit total will be sent to you, including a request for bank details. The refund will be processed within 5 working days. Please consider that a delay may be experienced if inter-bank refunds are required
What if some of the favours are damaged when I receive my parcel?
Please check all gifts carefully when your parcel is delivered. If any of the gifts are damaged, please email us at firstname.lastname@example.org at your earliest convenience, but no later than 7 working days from the date the parcel was delivered. Please include photos of the damaged items to speed up the process. Once the damaged items were confirmed, they will be replaced. Depending on the damage we may also send a courier to collect the damaged items, this will be up to the discretion of the Simply Favours team and will be arranged via email.